Free Shipping Worldwide
For all products, we use standard shipping. Orders with a paid amount exceeding 600 USD will be shipped via DHL or FedEx.If you have a special request regarding shipping, please contact us prior to placing an order at contact min@kuololit.net or WhatsApp +8618502002685(Sam).
Lead Time
Most of our products are made to order, and require approximately 2-3 weeks to craft.Delicate and intricate items can take up to 20-30 working days.
Change of Shipping Address
We can change your shipping address only until the point that your order is ready to ship. Your order is ready to ship when you receive a tracking email. Once your order is ready to ship, we cannot guarantee that your request to change your shipping address can be honored.
Can you ship to a P.O. Box?
Standard shipping can ship to a P.O. Box, but courier services like DHL or FedEx do not deliver to P.O. Boxes.
REFUND POLICY
About
Our 15 Day Refund Policy
Unsatisfied with your purchase? We offer a '15-Day Worry-Free Return & Exchange' service. Due to hygiene reasons, earrings are non-returnable. All returned items must be unworn, undamaged, and in their original condition. Please be sure to include all original accessories, certificates, and packaging when returning the product. We will inspect all returned items and process your refund or exchange once the returned goods meet our requirements. Custom-made jewelry (such as exclusive design services) cannot be returned or exchanged unless there is a quality-related issue. Thank you for your understanding.