EU Right of Withdrawal
Right of Withdrawal for EU Consumers
Under EU consumer protection law, consumers within the European Union have the right to withdraw from a purchase contract within 14 days of receiving their goods, without providing any reason.
How to Exercise Your Right of Withdrawal
If you wish to cancel your order, please contact us by email within the withdrawal period and provide the following information:
- Your full name
- Your email address
- Your order number
- Details of the item(s) or contract you wish to cancel
How We Process Your Request
Once we receive your withdrawal request, we will confirm receipt by email and proceed with the relevant refund or return arrangements in accordance with applicable regulations.
Important Notes
- ⚠️ Customized items (such as engraved or made-to-measure jewelry) may not be eligible for withdrawal. Please refer to the information provided at the time of purchase for details.
- The final scope of eligibility is subject to our return policy and applicable legal requirements.
If you have any questions, please don't hesitate to contact our customer service team.
Email : admin@kuololit.net
